Frequently Asked Questions

I have sent in my information, why haven’t I
heard anything?

BI is most likely evaluating your suitability for upcoming business. It can take from six to 18 months to be considered for business. Be patient, if you haven’t received an email telling you we’re not interested your organization is still in consideration. We will reach out to you when we have opportunity.

Can I schedule a time to meet with the buyer who
handles my commodity?

Unfortunately, due to the volume of business we conduct, we can only meet with suppliers when there is an opportunity for business.

What diverse supplier classifications (also called Business Classifications) does BI track?

Minority Business Enterprises (small and large)
Small Businesses
Disadvantaged Businesses
Women (small and large)
Lesbian, Gay, Bisexual, Transgender (LGBT)
Veterans and Disabled Veterans
HUBZones
People with Disabilities
Businesses with recognized Diversity and Inclusion Programs

How can I contact BI?

Please send an e-mail to:
Supplier.diversity.rdg@boehringer-ingelheim.com

Include the following information:

Your complete contact information (Contact name, phone, address, email, etc.)
Your value proposition – a high level overview of the goods you sell or the services you provide.
Your certification status
NAICS code (North American Industry Classification System)

Once we receive your e-mail, we will forward your information on to the buyer in charge of your particular area. They will indicate whether they are interested in learning more about your company and if there are any upcoming opportunities.

If the buyer is not interested, we will respond with that information and thank you for your time.

If the buyer is interested, you will be invited to participate in an electronic Request for Information. From there, it could take anywhere from six to 18 months for an opportunity to compete for business to become available.

I have been invited to an electronic Request for Information but have lost or forgotten my password, how can I have it reset?

For resetting of passwords or accessing the BISource login page please contact our Helpdesk below. For event specific questions please contact the Strategic Sourcing partner that invited you to participate in the event.

Support Contact Number:
1-800-644-9582

Support Email Address
HELPME.rdg@boehringer-ingelheim.com

Support Hours:
Monday – Thursday: 7:00 a.m. - 10:00 p.m. EST
Friday: 7:00 a.m. - 5:30 p.m. EST

Excluding the following company holidays:

Christmas
December 25 and 26
New Year’s
January 1 and 2
MLK Day
January 19
President’s Day
February 16
Memorial Day
May 25
Independence Day
July 3 (observance)
Labor Day
September 7
Thanksgiving
November 26 and 27
Christmas
December 25